Privacy Policy

What This Policy Covers

This privacy policy explains how ProRestoration Services Inc. collects, uses, and protects information you share when you visit prorestorationca.com or contact us about water damage, fire damage, mold remediation, or any other restoration service. It applies to California residents and anyone else who reaches out through this site.

Information We Collect

When you fill out a contact or estimate request form, we collect the details you provide — typically your name, phone number, property address, and a description of the damage or service you need. We do not require you to create an account or submit payment information through this website.

The site also collects basic, anonymized analytics data (pages visited, approximate location at the city or region level, device type, and referral source) through standard web analytics tools. This data does not identify you personally and is used only to understand how visitors find and use the site so we can improve it.

How We Use Your Information

We use the contact information you submit to respond to your inquiry, schedule on-site estimates, and coordinate the documentation your insurance carrier may require during the claims process. If you authorize us to work directly with your insurer — which most clients do — we share relevant project documentation (photos, moisture readings, scope of work) with that carrier on your behalf. We do not share your information with any third party without your explicit authorization.

We do not sell, rent, or trade your personal information. Ever.

Insurance Coordination

Restoration work often runs through a homeowner’s or property owner’s insurance policy. When you ask us to bill your carrier directly or communicate with an adjuster, we treat that as your authorization to share the project details necessary to process the claim. We share only what is relevant to your loss — nothing more.

Data Retention

We retain project records, including contact information and job documentation, for as long as reasonably necessary to fulfill the service, satisfy any warranty period, and comply with California contractor recordkeeping requirements. If you would like your information removed and there is no active legal or insurance obligation requiring us to keep it, contact us and we will honor that request.

Your Rights Under California Law

If you are a California resident, the California Consumer Privacy Act (CCPA) gives you the right to know what personal information we hold about you, request that we delete it, and opt out of any sale of that information (we do not sell data, so that last right is already satisfied). To exercise any of these rights, reach out to us directly.

This site is operated in the United States and is primarily intended for property owners in California. GDPR obligations are unlikely to apply, but if you are contacting us from the European Union, we will treat your data with the same care described here.

Contact Us About Privacy

If you have questions about this policy, want to know what information we hold, or need to report a concern, call us at (661) 393-9306 or write to us at:

ProRestoration Services Inc. 3556 Bowman Ct Suite B Bakersfield, CA 93308

We will respond to privacy-related requests within a reasonable timeframe. This policy may be updated periodically; the current version will always be available at prorestorationca.com.